Dear Ondevan Campers,
We’re so sad to see so many trips affected by this virus. It’s definitely not something we planned for in 2020. As a small business, we are trying to respond in a way that not only protects our travelers now, but also ensures that Ondevan can make it through these hard times and make memories for future travelers once this pandemic is over.
We have tried to come up with a solution in line with other larger travel companies, such as the airlines and cruise lines.
Until further notice we will be following the below cancellation policy
If a cancellation is made more than 14 days prior to your check-in date, you will be given the option to either:
Receive a 50% refund of your booking and a 50% travel voucher for the next 12 months
Receive a 100% travel voucher that can be claimed up to 2 years from your original check-in date
If a cancellation is made within 14 days or less of your check-in date, you will have the option of a travel voucher that can be used within 2 years of your check-in date
Please rest assured that all of our vans undergo a thorough cleaning upon their return to Ondevan. We are being especially careful to ensure that all high contact areas are being disinfected, as well as add-on accessories. Linens and kitchenware are washed at high temperatures with soap which is shown to be effective against the virus.
If you are a US traveler who feels comfortable maintaining your booking, please consider continuing your travels as planned. We are a small business (we just had our 3 year anniversary!) trying to deal with this unforeseen crisis. We would like to continue providing our services and growing our business with you. Thank you.
If you have any other questions, please feel free to reach out to me at email@example.com
Stay healthy and safe,